ITIL（Information Technology Infrastructure Library）：即信息技術基礎構架庫，一套 被廣泛承認的用於有效IT服務管理的實踐準則。1980年以來，英國政府商務辦公室（ The Office of Government Commerce; 簡稱OGC; 原稱政府電腦與通信中心）為解決 “IT服務質量不佳”的問題，逐步提出和完善了一整套對IT服務的質量進行評估的方法 ...
wiki.mbalib.com/zh-tw/ITIL标准
ITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ...
Find out more about ITIL with AXELOS. The ITIL best practices provide a framework for businesses to more effectively manage their IT services. ...
The Information Technology Infrastructure Library (ITIL) is a collection of concepts and practices combined in a series of books to be applied in IT Service ...
24 Apr 2018 ... This article explains key differences & changes between ITIL® V3 and ITIL® 2011 which are essentially required from ITIL® foundation point of ...
2017年5月6日 - Four years after the introduction of ITIL® V3, the main guidance was updated. This page highlights the changes and clarifications introduced ...
ITIL（Information Technology Infrastructure Library，信息技术基础构架 ... 逐步提出和完善了一整套对IT服务的质量进行评估的方法体系，叫做ITIL。2001年，英国标准 ...
2011年7月26日 - In 2001 the CCTA became an integral part of the Office of Government Commerve (OGC) and the ITIL v2 titles were released which were more ...
2017年8月15日 - ITIL is a framework of best practices for delivering IT services. ... In April 2001, CCTA, along with several other agencies, were rolled into the ...
