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資策會「ITIL Foundation 資訊服務管理師認證」課程
www.iiiedu.org.twITIL® 是一套用於規範IT服務管理的架構，可利用流程將現有資源最佳化，進而提昇IT服務水準，讓IT人員不再僅以技術面向來思考，還要與商業目的相結合，進而證明IT組織之於企業的價值，故在業界素有「IT界的MBA」之稱。由於企業對「IT服務水準」日趨重視，對IT人員的要求將不只是「IT技術」，而是繼續延伸到「IT管理」，換句話說，IT ...
資策會「IT服務管理(ITIL/ITSM)規劃導入實務」課程
www.iiiedu.org.twITIL是一套用於規範IT服務管理的架構，可利用流程將現有資源最佳化，進而提昇IT 服務水準，讓IT人員不再僅以技術面向來思考，還要與商業目的相結合，進而證明IT 組織之於企業的價值。為了因應快速發展變化的IT服務管理市場，OGC於2007年 推出最新的ITIL 3.0版(ITIL V3)，以符合市場的實際需求。ITIL V3引進服務生命 ...
IT service management - Wikipedia
en.wikipedia.orgIT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information tec
資訊服務之ITSM 與ITIL簡介 - 歡迎光臨水利署電子報
epaper.wra.gov.tw2013年7月19日 - 有關資訊服務流程管理，近來以IT基礎建設資料庫(IT Infrastructure Library，簡稱ITIL)及資訊技術服務管理（Information Technology Service Management，簡稱ITSM）被廣為所知。ITIL是英國政府於1980年代後期所發展的一套模組化資訊管理實務作法，以流程改善及搭配管理工具來改善組織資訊技術的服務水準與 ...
ITSM vs. ITIL: What's the Difference? – BMC Blogs - BMC Software
www.bmc.com2017年1月31日 - If you're not sure whether you need ITSM or ITIL®, then I'm pretty sure you're asking the wrong question. It's not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, eve
ITIL - Wikipedia
en.wikipedia.orgITIL is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ...
What is ITIL? A Simple Primer for Understanding ITSM and ITIL – BMC ...
www.bmc.com2016年8月11日 - Everyone talks about IT Service Management (ITSM) and Information Technology Infrastructure Libraries (ITIL), but people aren't always clear ...
ITSM and ITIL Certifications – BMC Blogs - BMC Software
www.bmc.com2016年1月15日 - The BMC Certification Program from BMC Education Services offers a full range of ITIL® courses in addition to complete ITSM courses offering ...
ITIL & ITSM Roles and Responsibilities | Roles Matrix - BMC Software
www.bmc.com2017年5月16日 - No IT Service Management (ITSM) initiative can ever work without people. In fact, the 4 P's of ITIL® Service Design include People so that ...
What's the Difference Between ITIL and ITSM? | Ivanti
www.ivanti.com2017年6月4日 - Organizations such as Pink Elephant provide ITIL certification services for ITSM software providers. They evaluate ITSM software solutions to ...